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Frequently Asked Questions
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What kind of photo should I upload?
What kind of photo should I upload?
For the best results, use a clear, well-lit photo showing the full body, ideally facing forward with a plain or simple background. Avoid blurry, dark, or heavily cropped photos. The better the photo, the more accurate your figurine will be.
Can I include more than one person in a figurine?
Can I include more than one person in a figurine?
Yes! We regularly create figurines with couples, families, or friend groups in a single piece. Just let us know how many people you'd like included when you upload your photo, and we will help you design it. Sometimes, extra charges may apply, but we'll let you know before accepting the payment.
Do you charge me right away?
Do you charge me right away?
No. We review your photo first to confirm it's suitable for a great result. Your payment will be pending and will only be processed after we've approved your photo and confirmed the details of your order. If you've been charged, it means everything is good to go!
How long does it take to receive my figurine?
How long does it take to receive my figurine?
Most orders are designed, printed, and shipped within 2 weeks of your photo being approved. You'll receive tracking information as soon as your figurine ships.
Can I request a specific pose or custom base?
Can I request a specific pose or custom base?
Absolutely. If you have a pose or base idea in mind, or anything else you'd like to customize, you can mention it when placing the order and we will work with you to make it happen.
What if my figurine doesn't look like the photo?
What if my figurine doesn't look like the photo?
We review every photo before production to ensure the best possible outcome, and we will work closely with you throughout the design process. If you're not satisfied with the final result, reach out to us and we'll do everything we can to make it right.


